Customer relationship management (CRM) is a methodology that recognizes customers and records their responses as the core of the business. CRM systems are designed in such a way that the information on customers are across different channels or points of contact between the customer and the company like the company's website, telephone, live chat, direct mail, social media, and marketing materials. CRM systems are designed in such a way that it gives customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.
CRM helps to sustain the relationship built over time which enhances the organization's competitiveness and increases profitability.
Trainers at Benchfolks have designed the CRM training course for individuals who are into Sales and Marketing or non-marketing professionals interested in understanding how they affect or are affected by CRM practices. Functionally SAP CRM core is divided into 5 modules like Sales, Service, Analytics, Marketing, and Channel Management. The current version of release is CRM 7.0. Our CRM trainers have relevant experience in implementing real-time solutions on different queries related to different topics. We also verify their technical background and expertise. We have tie ups with many companies which provide placements.
CRM course contents
The course covers the following such as Overview of SAP CRM Ecosystem, Partner Processing, Business Partners, Product Master, Account Management, Organization Management, Transaction Processing, Activity Management, CRM Actions and Middleware, UI Configuration, Transaction Launcher, Segmentation, Quotation Management, Opportunity Management, Visit Planning, Marketing Planning and Campaign Management, Territory Management. The course further includes Demonstration of Web User Interface (CRM WEB UI) and the current CRM tools in the market. Individuals can take up certifications like SAP CRM, Oracle CRM, Microsoft CRM after completion of course.
This course is specifically designed to provide knowledge on CRM. We have trainers who help you to get Certification towards the end of the course through our tie up companies. The course curriculum is very strictly designed such that it meets all the demands and need of the certification. You need to identify which CRM you need to pursue in the latest CRM courses and get proper training online/offline from our expert panel of certified trainers. The beginning of a new career in CRM starts here.
Inquire the course details below and choose from the various tools that you want to learn. We have trainers who provide crm developer training and crm administrator training apart from training on latest tools. Get placement in top companies on CRM platform and disclose your knowledge. Become a certified CRM developer and get high pay jobs.